Solution Psychology | Moonee Ponds, Melbourne VIC
Full-time | Client Services Manager (internally titled Client Care Manager)
$90,000 – $110,000 + super (commensurate with experience)
Lead a High‑Performing Admin Team • Drive Numbers • No Medical Background Needed
Solution Psychology is an award-winning, purpose-built psychology clinic in Moonee Ponds. We’re a large, close-knit team who value structure, warmth, and doing things properly — without feeling corporate.
Solution Psychology is growing, and we’re searching for an exceptional Client Services Manager, a powerhouse administrator and natural leader who thrives in busy environments, loves numbers, and knows how to build high‑performance teams.
Internally, this role is titled Client Care Manager, and the successful candidate will be hired under this title.
You do NOT need clinical, health, or medical experience.
You do need confidence, structure, leadership, and an obsession with operational excellence.
Why this role matters
This is the operational engine room of the clinic. You’ll oversee the full client journey, from enquiry to intake to booking, ensuring our clinicians stay fully booked, our clients feel supported, and our admin team performs at a world‑class standard.
If you love leading teams, improving systems, driving numbers, and keeping everything running smoothly behind the scenes, this is your role.
What you’ll be doing
Lead & Elevate the Client Care Team
- Provide clear, strong leadership to the front‑of‑house and intake team
- Set expectations, coach performance, and maintain high standards
- Foster a calm, accountable, supportive team culture
- Manage client escalations, complaints, and sensitive situations with professionalism and confidence, supporting the team to resolve issues constructively while maintaining strong service standards.
Drive Operational Performance & Client Flow
- Oversee enquiries, conversion processes, and client intake
- Maintain efficient allocation of new clients based on capacity
- Identify bottlenecks early and take proactive action
- Ensure every part of the client journey is smooth, organised, and consistent
Use Data to Make Smart Decisions
- Monitor clinic capacity, utilisation, cancellations, and demand trends
- Communicate operational insights to the Operations Director
- Identify opportunities to improve efficiency and overall performance
Maintain High Administrative Quality
- Ensure accuracy across administrative processes and client information
- Oversee adherence to scripts, SOPs, and documented workflows
- Streamline processes and implement continuous improvements
Support Referrer & Stakeholder Engagement
- Communicate with external partners, referrers, and stakeholders where required
- Represent the clinic professionally and confidently
Who this is perfect for
You’ll thrive here if you are:
- An experienced admin, ops, reception, bookings, or client services manager
- A confident people leader who can hold standards and build strong culture
- Someone who loves structure, systems, and continuous improvement
- Skilled at interpreting data and using it to drive decisions
- Calm under pressure, articulate, and solutions‑focused
- Energised by responsibility and leading from the front
If you’ve managed teams in hospitality, medical reception, customer service, call centres, corporate admin, or general operations, your skills will translate beautifully.
About our Clinic
Located in the heart of Moonee Ponds, our 600sqm purpose-built space was designed to make everyone — clients and clinicians alike — feel at ease.
Features include:
- Sensory-friendly rooms with dimmable lighting
- A spacious, spa-like welcome room and parents’ lounge
- Dedicated sensory space, testing and resource libraries
- Separate staff zones for work, collaboration, and downtime
- End-of-trip facilities and secure onsite parking
It’s a workplace that looks as good as it feels — where design meets purpose.
Ready to step into a role with real impact?
Join a growing psychology practice where leadership, structure, and operational excellence truly matter, and where you’ll play a central role in shaping the client experience.
Apply now and lead the team that keeps Solution Psychology moving at its best.
Send your cover letter and resume to careers@solutionpsychology.com.au by 9am Monday 6th April 2026
Applications are reviewed as they’re received, so don’t wait to apply. Applications must include a separate cover letter to be considered.
Please include your answer to: What’s your favourite place in the world?